PRIVACY AND DATA PROTECTION POLICY

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter RGPD), Law 34/2002 of 11 July, on information society services and electronic commerce (hereinafter, LSSI-CE) and the Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights, Paraddax Lab S.L.U. guarantees the protection and confidentiality of personal data, of any kind provided to us by our customers, in accordance with the provisions of the General Regulation on the Protection of Personal Data.

The Data Protection Policy of Paraddax Lab S.L.U. is based on the principle of proactive responsibility, according to which the Data Controller is responsible for compliance with the regulatory and jurisprudential framework, being able to demonstrate it to the relevant supervisory authorities.

The data provided will be treated in the terms established in the RGPD; in this sense, Paraddax Lab S.L.U. has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access by third parties, exposed below. However, the user must be aware that Internet security measures are not impregnable.

Responsible for the treatment: Who are we?

Name: Paraddax Lab S.L.U.
VAT number: B86555745
Address: Brincadero 30, San Agustín del Guadalix (Madrid)
Telephone: (+34) 918 489 799
E-mail: info@paraddax.com

Data processing: What data do we process and what is their origin?

Depending on the relationship you may have with us, we may process the following categories of personal data, as well as obtain the data from different sources:

Forms and contact calls: the data comes from the data subject himself, or his legal representative. The categories of data to be processed are "Identifying data" (name, email and telephone).

Request for quotations: The data comes from the data subject himself/herself, or his/her legal representative. The categories of data to be processed are "Identifying data" (name, e-mail, telephone).

Provision of services or sale of products: The data comes from the data subject himself, or his legal representative. The categories of data to be processed are "Identity" (name, e-mail, telephone, postal address) and "Financial" (bank details).

Sending of commercial communications: The data comes from the person concerned, or their legal representative. The categories of data to be processed are "Identity" (name, e-mail, telephone, image). Express consent will be requested for this purpose.

Purpose of processing: What will we use your data for?

Contact forms: All data provided by our visitors on the Paraddax Lab S.L.U. website will be included in the register of personal data processing activities, created and maintained under the responsibility of Paraddax Lab S.L.U., essential to resolve doubts or requests for information sent by our visitors.

Customer service: All data provided by our customers will be included in the register of personal data processing activities, created and maintained under the responsibility of Paraddax Lab S.L.U., essential to provide the services contracted by our customers, as well as to resolve any questions or issues raised through our customer service channels.

Calls received: All data provided by interested parties who contact Paraddax Lab S.L.U. will be included in the register of personal data processing activities, created and maintained under the responsibility of Paraddax Lab S.L.U., essential to resolve doubts or requests for information that they make to us.

Web visitors: We perform an anonymized tracking of visitors to the Paraddax Lab S.L.U. website, in order to know which pages and services are most relevant to our potential customers.

Newsletter products and services: To customers who check the box of consent to send commercial communications / advertising, we will send information related to the products / services we offer.

Legitimacy of the treatment: Why do we need your data?

a) Contractual relationship: It is the one that applies when you contract any of our services/products.
b) Legitimate interest: To respond to queries and complaints that we raise and to manage the collection of amounts owed.
c) Your consent: If you are a user of our website, by ticking the box on the contact form, you authorize us to send you the necessary communications to respond to the query or request for information raised and to send advertising with the prior consent of the user.

Recipients: With whom do we share your data?

We transfer your personal data to the entities necessary to achieve the purpose of the treatment and to those entities to which we are obliged in order to comply with any law.

In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will ask for your prior permission through clear options that will allow you to decide in this regard.

Communication: Where may we send your data?

We will not make international transfers of your personal data for any of the purposes indicated.

Retention: How long will we keep your data?

We will only keep your personal data for as long as necessary to achieve the purposes for which they were collected. In determining the appropriate retention period, we consider the risks involved in the processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests as described in this Privacy Notice and Cookie Policy.

In this sense, Paraddax Lab S.L.U. will keep the personal data once its relationship with you has ended, duly blocked, during the period of prescription of the actions that could derive from the relationship maintained with the interested party.

Once blocked, your data will be inaccessible to Paraddax Lab S.L.U., and will not be processed except to make them available to the Public Administrations, Judges and Courts, for the attention of possible liabilities arising from the processing, as well as for the exercise and defense of claims before the Spanish Data Protection Agency.

Security: How will we protect your data?

We use all reasonable efforts to maintain the confidentiality of personal information processed in our systems. We maintain strict levels of security to protect the personal data we process against accidental loss and against unauthorized access, processing or disclosure, taking into account the state of technology, nature and risks to which the data is exposed. However, we cannot be held responsible for your use of the data (including username and password) you use on our website. Our staff follow strict privacy standards and where we engage third parties to provide support services, we require them to abide by the same standards and allow us to audit them for compliance.

Your rights: What rights can you exercise as a data subject?

We inform you that you may exercise the following rights:
(a) Right of access to your personal data, to know which are being processed and the processing operations carried out with them;
b) Right to rectify any inaccurate personal data;
c) The right to erasure of your personal data, where this is possible (e.g., by law);
d) The right to limit the processing of your personal data where the accuracy, lawfulness or necessity of the data processing is in doubt, in which case we may retain the data for the exercise or defense of claims.
e) Right to object to the processing of your personal data, when the legal basis that enables us to process your personal data is our legitimate interest. Paraddax Lab S.L.U. will stop processing your data unless it has a legitimate interest or it is necessary for the defense of claims, when this right applies.
f) Right to the portability of your data, when the legal basis that enables us to process it is the existence of a contractual relationship or your consent.
g) Right to revoke the consent given to Paraddax Lab S.L.U..

To exercise your rights, you can do so free of charge and at any time by contacting us at Brincadero 30, San Agustín del Guadalix (Madrid), or by writing an email to info@paraddax.com.

Protection of rights: Where can you make a complaint?

In case you understand that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:

Electronic site: https://www.aepd.es
Postal mail: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001, Madrid.
Telephone: 901.100.099 and 912.663.517.

Making a complaint to the Spanish Data Protection Agency does not entail any cost and it is not necessary to have the assistance of a lawyer or solicitor.

Updates: What changes may be made to this Privacy Policy?

Paraddax Lab S.L.U. reserves the right to modify this policy to adapt it to new legislation or jurisprudence that may affect its compliance.

In order to ensure compliance with the regulations on personal data protection, Paraddax Lab S.L.U. has received consulting and advisory services from ClickDatos.